|Features and benefits
|A requirement for success in today's
increasingly competitive market place is that your customers have an
effective, real-time feedback channel, to tell
you what they like or dislike about doing business with you. Further, they require
the choice of how and when they give you that feedback.
The People Surveys solution provides you with a fast, reliable
and cost-effective method of obtaining quality feedback from your customers
and it provides a user-friendly and efficient channel
for your customers to tell you how they feel.
For a summary of the key features and benefits of the People
Surveys system, and to see how fully it will meet your needs, scroll down the
||To check out our pricing,
||For a quick tour
of our survey software,
||To take it for a test
drive with your own free trial account,
||For a cost estimate,
||To have an info pack
e-mailed to you,
||If you would like to order a package,
features and benefits:
Setting up your online customer survey
up your surveys directly online. Use your intranet or any internet
browser, anywhere in the world to set up your customer surveys. No software
needs to be downloaded or installed.
look and feel. Choose fonts, colours and the look and feel for each
survey (or use suggested settings).
logo and branding. Import your corporate identity to ensure your
customer surveys have a consistent brand 'look and feel'.
pictures and graphics. Make your surveys more interesting and self-explanatory
for your customers.
question types. Our software gives you a full choice of question
types - including yes/no, multiple choice, numeric ranking and open-ended questions.
branching. Create skip logic so that customers see only the questions
that apply to them.
question facility. Select which questions you always want answered
and optimise the quality of your results data.
and re-use surveys. Easily copy questions for use in your current
enhancements and upgrades. Take advantage of improvements to our
survey platform as they are introduced, online, automatically and at no additional
Deploying and Managing your surveys (live)
and thank you emails. Use our mailing feature to distribute your
customised invitation, reminder and thank-you emails.
participate when it suits them. If they are interrupted for any reason,
they can return and pick up where they left off.
assured. You can offer customers the choice of answering anonymously
or identifying themselves (for example to claim an incentive or to request follow-up
on a complaint).
Getting your results � online
today? Answers tomorrow! Our customer survey solution gives you instant,
real-time 24/7 access to the results as customers complete the surveys (usually
95% complete in the first 48 hours).
access. Authorised executives can access the results through any
internet browser useful when they are away from the office.
insights. . Cross-tabulate and drill down to identify the most important
information and customer insights you need using our free PS Results software.
display. Create really informative charts and graphs using our software
to highlight the key findings from your surveys.
your results. Results data can be downloaded to MS Excel for more
detailed analysis and preparation of management presentations.
your results. . Select and apply the appropriate level of access
for each department or individual in your company for each survey.
client experience and uncompromising security.
At People Surveys we are committed to providing the ultimate client experience.
We are obsessed with data quality and security and offer you peace of mind in
the knowledge that feisty firewalls and regular backups secure your data.
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